New Protocols Hotel Playa Mazatlan

New Protocols Hotel Playa Mazatlan

Hotel Playa Mazatlan is a Company that has been at the service of our guests/clients for more than 65 years, and thanks to your preference and loyalty we have been able to establish ourselves as one of the companies with the longest standing tradition in the Mazatlán. Over the course of these years we have obtained various certifications and training that permits us to offer you a higher quality of service, security and hygiene. It is for this reason that our satisfaction score and ranking from our guests is one of the most recognized in the tourism industry.

Due to the current health pandemic, Hotel Playa Mazatlan had been certified by the Secretary of Tourism of the State (SECTUR), with the “SANIDAD” (Sanitary) program, a certification that permits us to guaranty our guests, that they will be met with highest and most strict hygiene procedures from the moment when you arrive at the hotel; you will find that these measures allow us to help in the prevention of the propagation of COVID-19 within our facility. For these reasons, we ask that you consider the following requirements before you travel:

  • The use of Facemasks and gloves inside our facility (by our guests), will be required; as stated by the Health and Center for Disease Control of the State. Please remember that at this time it is important that you travel responsibly, and always consider the security and health recommendations made in order for you to have a safe and satisfactory stay.
  • Temperature checks will be made in the following locations: at arrival, within common service areas, when arriving or leaving the hotel from any of its entrances; we will appreciate your cooperation.
  • Any temperature equal to, or higher than 37.5°C(99.5F), is considered a potential symptom of COVID-19, for which reason, at that moment in time, we will request the support of a medical representative; the doctor will then decide what steps need to be taken.
  • There will be disposable gloves and Facemasks available to all of our guests at the concierge desk, front desk, most of our restaurants and guard shack.
  • The Hotel provides a Sanitization Tunnel for our guests and employees, as well as sanitization mats and the entrance to the hotel and our common areas, for your continued use.
  • Your suitcases and luggage, will be disinfected at the moment of your arrival; using viricide authorized by the regulatory health institutions.
  • The room will have a sanitary seal, which, guarantees that the room has been disinfected via the nebulization system.
  • Various points of sanitization will be presented around the property, for use by our guests (they will provide hand gel, disposable paper towels, viricide solution, pedal operated trashcan, facemasks and gloves) in strategic locations around the hotel.
  • Elevator capacity will be affected, maximum number of users will be reduced to two people at a time (when not related, or travelling together). Guests staying in the same room, may use at the same time, as long as social distancing requirements are being met.
  • Use of inflatables will not be allowed in the pools, as well as the use of personalized mugs and/or containers by our guests, inside our bars.
  • The maximum amount of users in the pools, Jacuzzi and spawill be limited. Use of the spa will be under previous reservation at the concierge. By official disposition of the Mazatlan government, the gym that the hotel has, will be out of service, until further notice.
  • There will be restrictions in group activities, only activities that do not implicate physical contact will be authorized.
  • All of the Hotel Playa Mazatlan team will utilize Personal Protection Equipment (PPE’): gloves, facemasks and shields (pending their responsibilities).
  • The maximum capacity for our restaurants will be reduced to 50% in accordance with the social distancing guidelines (2m/6.6 feet) established by the Health Department of the State of Sinaloa. In our main restaurant “La Terraza”, assisted Buffet service will be provided (breakfast, lunch and dinner) by our service team.
  • The Tejabanes Snack Bar (main pool area) will offer direct to client service pool side, by our wait staff.
  • The table settings (silverware and napkins) in our consumption areas will be provided by the hostess once you have been seated.

These are some of the measure that will be taken by the Hotel Playa Mazatlan during this pandemic period. Our purpose is to always provide a pleasant and comfortable stay, providing excellence and warmth in our service; we know that with your support and following these guidelines, we will host you with an unforgettable experience

Thank you for trusting in the Hotel Playa Mazatlán Family!

Sincerely, General Management

* These measures can be updated according to the recommendations issued by our government and health authorities without prior notice.

Bulletin Update COVID-19 June 25 2020

Bulletin Update COVID-19 June 25 2020

June 25th, 2020.

Dear clients, Friends and Commercial Partners:

Over the last few weeks we have been working non-stop on the training and remodel of the property, to meet and exceed all of the processes that guarantee the safety and security of all of our installations. This has forced us to defer our opening, establishing a guaranteed opening on Wednesday, July 8th, 2020.

Over the next few days we will be accelerating all of the infrastructure projects that we need have in place to ensure the most reliable and comfortable stay and use of our operational areas for our guests.

Any changes in reservations made for stays during this new period,  will need to be made or consulted with your travel agent, or through our direct contact numbers:

(669)989-0555 or toll free from USA: 1 800 762 5816 and CANADA: 1 866 547 5447

Our hours of operation will again be: Monday – Friday, from 08:00 – 20:00 hrs, Saturdays from 8:00 – 14:00 hrs and Sundays 08:00 – 14:00 hrs. 

Please note that we will be waiting to host you with all of the charisma and hospitality spirit that recognizes the Hotel Playa Mazatlan.

Likewise, we want to share our Safety and Hygiene Protocols that we will be implementing against COVID-19.

Sincerely,

HOTEL PLAYA MAZATLAN

Did you know that on June 20 begin the Summer Solstice in Mexico?

Did you know that on June 20 begin the Summer Solstice in Mexico?

Summer Solstice in Mexico June 20Next Saturday June 20 the Summer Solstice will begin in Mexico, do you know what this means? Here we tell you.

The Summer Solstice is the longest day of the year that occurs when the Sun reaches its highest point of elevation above the horizon, which is scheduled to occur at 4:43 p.m. This natural phenomenon differs depending on where you live.

In Mexico, the light of the Sun will remain for approximately 13 hours and 25 minutes making it the day where we will have the greatest sun exposure of the year.

Although the Northern Hemisphere receives more sunlight on the Summer Solstice, this does not mean that the first day of summer is the hottest.

As astronomer Robert Howell explains, Earth’s atmosphere and ocean act as a barrier to heat, absorbing and radiating sunlight. Although planet earth will absorb a large amount of the sun’s rays from the solstice, it will take several weeks to release that energy; it is as if you compared it to an oven, which takes a few minutes to reach its temperature. For this reason, the hottest days of summer coincide between the months of July and August to what we usually know as the heatwave.

We remind you that if you book early you will get the best discounts. Book our Weekly Promotions!

Weekly Promotions June 16-22 Hotel Playa Mazatlan

Bulletin Update COVID-19 June 15 2020

Bulletin Update COVID-19 June 15 2020

June 15th, 2020.

Dear valued Guests, Friends and Commercial Partners:

We would like to inform you of our new TENTATIVE opening date, which will be Wednesday, July 1st, 2020. With this change we hope to ensure the safety and health of our visitors and employees.

It is very important to mention that the dates presented for opening are subject to the conditions and dispositions presented by the stoplight system presented by the Secretary of Health, which can as well change based on the epidemiological situation of our State and Country.

Any questions that you might have pertaining to reservations that might be held during this new period of closure can be resolved either with your Travel Agent or through our call center at: (669)989-0555 or from USA: 1 800 762 5816 and CANADA: 1 866 547 5447 numbers between 09:00 – 13:00 hrs, Monday through Friday.

We hope to soon have the opportunity to live unforgettable memories in your Mazatlan home, the Hotel Playa Mazatlan.

Likewise, we want to share our Safety and Hygiene Protocols that we will be implementing against COVID-19.

We hope to host you soon!

HOTEL PLAYA MAZATLAN

Safety and Hygiene Protocols against COVID-19

Safety and Hygiene Protocols against COVID-19

May 29th, 2020

With the firm conviction of ensuring the health and wellbeing of you and your family during your vacation, the Hotel Playa Mazatlan would like to guarantee your safety and health during your holiday. For this reason the hotel has re-enforced and implemented de security and hygiene protocols based on the current coronavirus (COVID-19), in all of our areas of service in the hopes of ensuring your safety during these uncertain times, by completing the process of sanitization of all of our areas, following strict hygiene controls, and repeating these constantly in the hopes of ensuring your tranquility and that you are able to enjoy the destination, we are also certifying the destination and hotel under the PREVERISK guidelines, so that your holidays may be safe and unforgettable.

Our story began 65 years ago, and we have been able to maintain the test of time in the preference of our loyal clients, which ensures that we are the hotel with the most tradition in quality and service in the destination; we invite you to again come and visit the Hotel Playa Mazatlan.

Our #WEWANTYOUHEALTHYANDSAFE program will maintain the following hygiene procedures in order to transform into an even better hotel:

  • The use of Facemasks and gloves inside our facility (by our guests), will be required; as stated by the Health and Center for Disease Control of the State. Please remember that at this time it is important that you travel responsibly, and always consider the security and health recommendations made in order for you to have a safe and satisfactory stay.
  • Temperature checks will be made in the following locations: at arrival, within common service areas, when arriving or leaving the hotel from any of its entrances; we will appreciate your cooperation.
  • Any temperature equal to, or higher than 37.5°C (99.5F), is considered a potential symptom of COVID-19, for which reason, at that moment in time, we will request the support of a medical representative; the doctor will then decide what steps need to be taken.
  • There will be disposable gloves and Facemasks available to all of our guests at the concierge desk, front desk, most of our restaurants and guard shack.
  • The Hotel provides a Sanitization Tunnel for our guests and employees, as well as sanitization mats and the entrance to the hotel and our common areas, for your continued use.
  • Your suitcases and luggage, will be disinfected at the moment of your arrival; using viricide authorized by the regulatory health institutions.
  • The room will have a sanitary seal, which, guarantees that the room has been disinfected via the nebulization system.
  • Various points of sanitization will be presented around the property, for use by our guests (they will provide hand gel, disposable paper towels, viricide solution, pedal operated trashcan, facemasks and gloves) in strategic locations around the hotel.
  • Elevator capacity will be affected, maximum number of users will be reduced to two people at a time (when not related, or travelling together). Guests staying in the same room, may use at the same time, as long as social distancing requirements are being met.
  • Use of inflatables will not be allowed in the pools, as well as the use of personalized mugs and/or containers by our guests, inside our bars.
  • The maximum amount of users in the pools, Jacuzzi, spa and gym will be limited. Use of both the spa and gym will be under previous reservation at the concierge.
  • There will be restrictions in group activities, only activities that do not implicate physical contact will be authorized.
  • All of the Hotel Playa Mazatlán team will utilize Personal Protection Equipment (PPE’): gloves, facemasks and shields (pending their responsibilities).
  • The maximum capacity for our restaurants will be reduced to 50% in accordance with the social distancing guidelines (2m/6.6 feet) established by the Health Department of the State of Sinaloa. In our main restaurant “La Terraza”, assisted Buffet service will be provided (breakfast, lunch and dinner) by our service team.
  • Service in the Venado Show Room will be canceled until further notice, following the Municipal guidelines.
  • The Tejabanes Snack Bar(main pool area) will offer direct to client service pool side, by our wait staff
  • The table settings (silverware and napkins) in our consumption areas will be provided by the hostess once you have been seated.
  • We will ensure the safe distancing parameters established by the oficial guidelines of the certification of 1.80-2.00 mts (5.5-6.0 feet) in all of our public areas and areas of service and consumption.
  • All of our staff will have access to the equipment necessary for them to labor safely, such as face masks, gloves, antibacterial gel and acrylic face covers as needed, in the hopes of preventing direct contact with any guests.
  • All of our employees will receive the protocols and security traning for this COVID-19.
  • Check-in and check-out will be completed by only one person drom the reservations department, when placing a bracelet, this will be done in an individual manner in the lobby or reception area, ensuring the COVID-19 health certification guidelines.
  • Antibacterial dispensers will be placed in strategic locations throughout the property to facilitate proper and consistent usage.
  • In public areas, you will find information about the restrictions and limited access of each individual area, as well in the hopes of ensuring the guidelines established by the certification.

Other areas of the hotel will become available as the health authorities and federal government begin allotting the opportunity to make them available to you, such as events, shows, private meals and parties.

In the case of the spa and gym, we will ensure the proper usage of prior reservations, as well as sporadic cleaning every 20 minutes of the equipment and a complete cleaning after every use.

The commitment with our guests, buyers, wholesalers, employees and general public of maintaining their loyalty, health and safety is paramount to the hotel, we hope these procedures to allow you not to worry about anything, but enjoying your vacation during your stay, we will take care of the rest! Welcome to the Hotel Playa Mazatlan…

Safety and Hygiene Protocols against COVID-19SINCERELY,

HOTEL PLAYA MAZATLAN

* These measures can be updated according to the recommendations issued by our government and health authorities without prior notice.

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