Help

Help

Dear Guest,

Thank you for your preference!

Based on your feedback and our experience, we have created a module of Help that will facilitate your navigation through our Website and the online booking process.

If you have any further questions or need additional information, contact our Webmaster who will gladly assist you.

We would like to thank you for selecting the Hotel Playa Mazatlan, as well as offer our hospitality when needed.

Reservation Process

Your reservation process will begin when select the room or package of your preference. We suggest you review our Room Comparison to know our rooms, prices and amenities for each.
By clicking on “Book Now” you will start your booking process that consists of 4 steps:

1. Enter the date you would like to schedule your stay.

* Enter the date you would like to schedule your stay to show you the options we have available.

2. Choose the room and plan of your choice.

* Choose the room and plan of your choice: European Plan (only room) or All-Inclusive Plan.

3. Book your Room.

* Check the details of “Your Selection”. If you wish you can add more guests and we will automatically update your quote. We remind you that infants (aged 0-6 years) are Free! (for this reason we do not ask you to register them). One infant free per adult. Maximum of two infants free per room.

* Please note that infants are taken into account for the capacity of the room. Most of our rooms have a maximum capacity for 2 and 4 people. Only family categories have a maximum capacity for 6 people. Finally if you want to add another room you can do it at this time.

* If you are sure to make your reservation (room type, dates, # of persons and total charge) you must read, agree with and accept all of the terms and conditions contained in the Cancellation Policy to continue with the next step where you will enter your personal information and credit card, which is used to guarantee your reservation.

* Online Payment: we will charge your credit card 1 night for each room reserved at time of booking, paying the rest upon arrival at the Reception area. If you want pay the total amount of your stay, please select this option.

* Before you change your booking, check the hotel’s change and cancellation policy. We remind you that at Holy & Easter Week, Summer and New Year, the payment with which you guarantee your reservation will NOT be refundable, only a date change will be allowed as long as you do it at least 7 days before your arrival date.

4. Request your reservation.

Once you finish entering your data, click on “Book Now” and wait a few seconds to process your order with your credit card information. After this process you may see on the screen your Confirmation Code and where at the same time you will receive a copy of that confirmation by email.

* Additionally, you can use the comments field for a specific need, for example: “I require ground floor”, “accompanied by 2 children”, etc., which shall be considered by the reception area at the time of assigning your room, where for policies it is not possible to guarantee a specific room, but we’ll do our best to meet and exceed your expectations.

** Late Arrival: Your room will be guaranteed. However, if you know if advance that your arrival time will be after 8 PM, please contact our Reservations Department and advise them of your planned arrival time.

About Amenities

Hotel Playa Mazatlan, always thinking of their customers agree designed the “Special online booking” which include:

Daily food and beverage credit.

Credit complimentary for use in foods and beverages in our Restaurant – Bar “La Terraza”, which is applied nightly, except on day of departure. Excess credit balances are not carried forward.

* To be benefited by this bond, at the time that you make your registration in the reception area, you must open credit and our system will automatically deduct at the end of the day the bonus given. Guest who do not open credit with the hotel are not elegible for this credit.

** The food and beverage credit varies according to the room category, from $14 to $49 USD.

15% massage discount.

The discount is applied per reservation. At the time of your registration in the reception area, they will be give you a massage coupon for the type of reservation (single, double, etc.) and based on this makes you 15% discount.

Refrigerator restocked daily.

Your refrigerator will be restocked with 4 bottles of water, 4 beers and 4 sodas, keeping the stock daily, except on day of departure (this amenity is only available for Boutique Rooms & Penthouse).

* Only the Pacific Penthouse has a daily restocked with 6 bottles of water, 6 sodas and 6 beers.

** You can request a specific drink brand, which will be supplied as long as the Hotel has available in inventory.

Fruit Basket

The Fruit Basket will be delivered on the day of your arrival in the comfort of your room. This amenity applies only for guests of Cielito Lindo and Pacifica Penthouse.

Still need help? Send us a note!

For any other questions, please call us on:

Tel: +52 (669) 989 0555 ext. 36 or 800
Direct Line: +52 (669) 913 4174
Toll Free
From Mexico: 01 800 716 9567
From USA: 1 800 762 5816
From Canada: 1 866 547 5447