Cancellation Policy

When making your reservation online, we encourage you to keep in mind our cancellation policies.


In the hopes of guaranteeing your reservation you will be receiving a phone call from a hotel representative. We ask that you grant us authorization to make the two nights stay charge.

Low Season

Please understand your reservation is been guaranteed with your credit card, you would pay upon arrival. Any cancellation or change, let us know at least 3 days prior to scheduled arrival date in order to avoid a cancellation penalty charge.

High Season

Please understand that your credit card will be charged 2 nights as a deposit. You will be getting a payment receipt by Email. The rest of your stay is to be paid upon arrival. Any cancellation or change must be submitted at least 7 days prior to arrival date in order to avoid a cancellation penalty charge.


  • Holiday: January 29-31
  • Carnival: February 5-9
  • Holiday: March 18-22
  • Holy Week: March 23-26
  • Easter Week: March 27 – April 2
  • Summer: July 14 – August 20
  • Holiday: September 15-17
  • Holiday: November 18-20
  • Pacific Marathon: December 2-3
  • Christmas: December 23-28
  • New Year: December 29 – January 2/2017


  • Holy Week: April 10-22
  • Summer: July 13 – August 19
  • Christmas & New Year: December 22/2017 – January 2/2018

Late Arrival

Your room will be guaranteed. However, if you know if advance that your arrival time will be after 18:00 hours, please contact our Reservations Department and advise them of your planned arrival time.

If you are unable to make our scheduled arrival date, or you would like to change your reservation, please Toll free from USA: 1 800 762 5816 or Canada: 1 866 547 5447 or email us at

For any communications with our staff, please have your Reservation Code and your arrival date available.