Bulletin Update 2020-4 COVID-19

Bulletin Update 2020-4 COVID-19

May 29th, 2020

Dear Clients, Friends and Business Partners:

Hoping that all of you and your collaborators are with good health in the company of your families.

We are pleased to inform you that Monday, June 22th, 2020 is the new TENTATIVE date to resume our accommodation and restaurant services. Preparing intensively in the period from June 1 to 21 in order to comply with the protocols and measures established to ensure the best scenario to protect the health and provide security to our visitors.

It is very important to specify that the dates that we handle for opening of our facilities are subject to the disposition of the authorities and the preparation of the safe handling of all the health protocols filed by the different levels of government.

We are confident that with strict compliance with the established regulations, we ensure the well-being of all and again the sun will shine in the facilities of the Hotel Playa Mazatlan.

We reiterate that with your valuable support, surely we will again have the opportunity to have your visit and return to enjoy in family of all the attractions of this beautiful city.

We hope soon to live with you new experiences within your home, the Hotel Playa Mazatlan.

Likewise, we want to share our Safety and Hygiene Protocols that we will be implementing against COVID-19.

Sincerely,

HOTEL PLAYA MAZATLAN

 

Safety and Hygiene Protocols against COVID-19

Safety and Hygiene Protocols against COVID-19

May 29th, 2020

With the firm conviction of ensuring the health and wellbeing of you and your family during your vacation, the Hotel Playa Mazatlan would like to guarantee your safety and health during your holiday. For this reason the hotel has re-enforced and implemented de security and hygiene protocols based on the current coronavirus (COVID-19), in all of our areas of service in the hopes of ensuring your safety during these uncertain times, by completing the process of sanitization of all of our areas, following strict hygiene controls, and repeating these constantly in the hopes of ensuring your tranquility and that you are able to enjoy the destination, we are also certifying the destination and hotel under the PREVERISK guidelines, so that your holidays may be safe and unforgettable.

Our story began 65 years ago, and we have been able to maintain the test of time in the preference of our loyal clients, which ensures that we are the hotel with the most tradition in quality and service in the destination; we invite you to again come and visit the Hotel Playa Mazatlan.

Our #WEWANTYOUHEALTHYANDSAFE program will maintain the following hygiene procedures in order to transform into an even better hotel:

  • We will ensure the safe distancing parameters established by the oficial guidelines of the certification of 1.80-2.00 mts (5.5-6.0 feet) in all of our public areas and areas of service and consumption.
  • All of our staff will have access to the equipment necessary for them to labor safely, such as face masks, gloves, antibacterial gel and acrylic face covers as needed, in the hopes of preventing direct contact with any guests.
  • All of our employees will receive the protocols and security traning for this COVID-19.
  • All suitcases and/or luggage will be disinfected at the point of arrival by our certified staff, whom will as well take tempreature readings to all new guests on property, to ensure health guidelines, as wel as spordicall on property throughout your stay.
  • Check-in and check-out will be completed by only one person drom the reservations department, when placing a bracelet, this will be done in an individual manner in the lobby or reception area, ensuring the COVID-19 health certification guidelines.
  • Antibacterial dispensers will be placed in strategic locations throughout the property to facilitate proper and consistent usage.
  • In public areas, you will find information about the restrictions and limited access of each individual area, as well in the hopes of ensuring the guidelines established by the certification.
  • In the areas of service such as restaurants, minimum safe distancing procedures area ensured by the space between each table and number of people sitting at each table, as well as by the use of the proper gear by the staff providing the service.
  • Each room will boast a “sealed guarantee” so that you may feel secure that you are receiving a completely clean and disinfected room. We will follow the guidelines and procedures established by PREVERISK to ensure your health and wellbeing in the room, and that all bacteria and virus have been cleansed from the room.

Other areas of the hotel will become available as the health authorities and federal government begin allotting the opportunity to make them available to you, such as events, shows, private meals and parties.

In the case of the spa and gym, we will ensure the proper usage of prior reservations, as well as sporadic cleaning every 20 minutes of the equipment and a complete cleaning after every use.

The commitment with our guests, buyers, wholesalers, employees and general public of maintaining their loyalty, health and safety is paramount to the hotel, we hope these procedures to allow you not to worry about anything, but enjoying your vacation during your stay, we will take care of the rest! Welcome to the Hotel Playa Mazatlan…

SINCERELY,

HOTEL PLAYA MAZATLAN

Bulletin Update 2020-3 COVID-19

Bulletin Update 2020-3 COVID-19

May 19th, 2020.

Dear Friends and clients:

Due to the new measures imposed on us by the various levels of Government and in accordance with the return to “The New Normal”, and THE COVID19 STOP LIGHT policies, the Hotel Playa Mazatlan continues to follow these mandates in the hopes of ensuring the health and wellbeing of both our employees and loyal guests and friends.

We would like to reiterate that through your valued support, we will surely have the opportunity to host you and yours, and celebrate family together in our beautiful city. We would like to update you on the following:

NEW OFFICIAL BULLETIN

  1. HOTEL CLOSING. The Hotel Playa Mazatlán will continue to maintain our areas of service, housing, operations and restaurants closed through JUNE 7th, 2020. Pending new instructions on behalf of the Municipal, State and Federal directives received.
  2. DATE CHANGES. AS we begin moving forward and out of this pandemic, we ask of your support in rescheduling your trip, but if for any reason you still feel a sense of insecurity maintaining your reservation, we offer the following options:
  • All of our direct guests will have the option of changing their dates without penalization through December 31st, 2020. Please consider that rate considerations and availability will have to be considered for the new dates selected.
  • TRAVEL AGENTS AND ONLINE TRAVEL AGENCIES (OTA´s) Guests must confirma ll cancelations and date changes directly with their agency.
  • DIRECT RESERVATIONS AND SMALL WHOLESALERS: Must contact our sales and reservations office directly.
  • GROUPS AND CONVENTIONS will have the chance to change the dates of travel through December 20th, 2020. If the group rate is cheaper on the new dates, adjustments will be made for the difference of income.

 3 – OFICIAL HOTEL CONTACTS

  • The Hotel will be available through the following means of communication:

                HOTEL PHONE NUMBERS: USA: 1 800 762 5816, CANADA: 1 866 547 5447 / +52 (669) 989 0555

                WEBPAGE: www.hotelplayamazatlan.com

                FACEBOOK: Facebook.com/hotelplayamazatlan

                WHATSAPP: +52 (669) 158 0328

                GROUPS AND CONVENTIONS: grupos@hotelplayamazatlan.com

                DIRECT RESERVATIONS: reservaciones@hotelplayamazatlan.com

                EXTRANET: extranet@hotelplayamazatlan.com

                EVENTS: eventos@hotelplayamazatlan.com

                WEBPAGE, SOCIAL MEDIA & CHAT: website@hotelplayamazatlan.com

  • Our office hours for the Sales and Reservations office during this contingency will be:

Monday through Friday: 09:00 – 13:00 Hrs.

Saturday & Sunday: CLOSED

Again we thank you for your support, and extend our fraternal embrace, during these difficult times. We hope to again have the opportunity to host and serve you in creating unforgettable memories, here at your home away from home, the Hotel Playa Mazatlan.

SINCERELY,

COMMERCIAL DIRECTOR

 HOTEL PLAYA MAZATLAN

Bulletin Update 2020-2

Bulletin Update 2020-2

April 16th, 2020

Dear Friends and clients;

Due to the most recent information shared to us by the Federal Government in relationship to the ongoing pandemic COVID19, the Hotel Playa Mazatlan will continue to follow their mandates, ensuring the safety of our guests and employees.

We would like to reiterate that through your valued support, we will surely have the opportunity to host you and yours, and celebrate family together in our beautiful city. We would like to update you on the following:

NEW OFFICIAL BULLETIN

  1. HOTEL CLOSING. The Hotel Playa Mazatlan will continue to maintain our areas of service, housing, operations and restaurants closed through May 31st, 2020. Pending new instructions on behalf of the Municipal, State and Federal directives received.
  2. DATE CHANGES. AS we begin moving forward and out of this pandemic, we ask of your support in rescheduling your trip, but if for any reason you still feel a sense of insecurity maintaining your reservation, we offer the following options:
  • All of our direct guests will have the option of changing their dates without penalization through December 31st, 2020. Please consider that rate considerations and availability will have to be considered for the new dates selected.
  • TRAVEL AGENTS AND ONLINE TRAVEL AGENCIES (OTA´s) Guests must confirma ll cancelations and date changes directly with their agency.
  • DIRECT RESERVATIONS AND SMALL WHOLESALERS: Must contact our sales and reservations office directly.
  • GROUPS AND CONVENTIONS will have the chance to change the dates of travel through December 20th, 2020. If the group rate is cheaper on the new dates, adjustments will be made for the difference of income.

 3 – OFICIAL HOTEL CONTACTS

  • The Hotel will be available through the following means of communication:

                HOTEL PHONE NUMBERS: USA: 1 800 762 5816, CANADA: 1 866 547 5447 / (669) 989 0555

                WEBPAGE: www.hotelplayamazatlan.com

                FACEBOOK: Facebook.com/hotelplayamazatlan

                WHATSAPP: 669-158-0328

                GROUPS AND CONVENTIONS: grupos@hotelplayamazatlan.com

                DIRECT RESERVATIONS: reservaciones@hotelplayamazatlan.com

                EXTRANET: extranet@hotelplayamazatlan.com

                EVENTS: eventos@hotelplayamazatlan.com

                PAGINA WEB, SOCIAL MEDIA & CHAT: website@hotelplayamazatlan.com

  • Our office hours for the Sales and Reservations office during this contingency will be:

Monday – Wednesday – Friday: 09:00 – 13:00 Hrs.

Saturday & Sunday: CLOSE

Again we thank you for your support, and extend our fraternal embrace, during these difficult times. We hope to again have the opportunity to host and serve you in creating unforgettable memories, here at your home away from home, the Hotel Playa Mazatlán.

SINCERELY,

COMMERCIAL DIRECTOR

 HOTEL PLAYA MAZATLAN

Official Statement Hotel Playa Mazatlan COVID 19

Official Statement Hotel Playa Mazatlan COVID 19

Dear valued guests, and friends:

As the problem with the COVID19 pandemic continues to spread across the world, the Hotel Playa Mazatlan has been able to maintain all of the requirements that have set forth by the government to ensure both the safety and health of our guests and employees.

Our goal with maintaining these requirements was to ensure we could maintain offering service to the guests that visited us over these last two weeks of uncertainty. Up until now we had been able to continue offering the service that has distinguished us and maintained us as you hotel of preference.

Over the last 65 years of history, the hotel has endured through multiple economic depressions, epidemics and numerous social and financial problems. Yet the current situation and hazards against public health is of a different nature, and requires us to take radical action in the hopes of following the instructions being given. For this reason, it will be necessary to completely close reservations and operations of our facility starting today.

We are sure that with your support and the tradition of hospitality that has recognized us as an iconic emblem to the hotel service in the city since 1955, we will have the opportunity to host you again in the near future, and provide us with the opportunity to serve you and your loved ones, once again.

Oficial Report:

  1. CLOSING. Hotel Playa Mazatlán, all of its areas of service, housing, restaurants and operational areas, will remain closed between 04/01/20 and 04/30/20. Following Federal Decree.
  2. RESERVATION DATE CHANGES. As we begin re-opening, we appreciate your collaboration and support in continuing to work together. Even when there persists a level of uncertainty in travelling, we offer you the following criteria which will be taken:
  • Our clients will have the opportunity to change their reservation dates for a future date, valid through December 31, 2020, considering that new rates will apply.
  • TRAVEL AGENTS AND OTAS (ONLINE TRAVEL AGENCY): The client must communicate the date changes directly with their agent in order to confirm availability.
  • WHOLESLAER AND DIRECT CLIENTS: Must contact the reservations office directly.
  • GROUPS AND CONVENTIONS: Will be allowed to change dates to a future date through December 20th, 2020. If the group rate is lower at the moment of confirming their new reservation, there will be an adjustment made for the difference.

3 – OFFICIAL HOTEL CONTACTS

  • Feel free to reach out, using one of the following methods:

                HOTEL PHONE NUMBER: USA:1 800 762 5816, CANADA: 1 866 547 5447 / 669-989-0555

                WEBPAGE: www.hotelplayamazatlan.com

                FACEBOOK: Facebook.com/hotelplayamazatlan

                WHATSAPP: 669-158-0328

  • Our hours of service will be as follows:

Monday – Wednesday – Friday: 09:00 – 13:00 Hrs.

Saturday & Sunday: CLOSED

We again thank you for your infinite support and understanding. We show solidarity towards you in these difficult times, and hope that we will soon have the opportunity to enjoy in creating new unforgettable memories, and offer you service in your home away from home – The Hotel Playa Mazatlan.

REGARDS,

GENERAL MANAGEMENT

 HOTEL PLAYA MAZATLAN