The Playa

Reservation Process

Your reservation process will begin when select the room or package of your preference. We suggest you review our Room Comparison to know our rooms, prices and amenities for each.

By clicking on “Book Now” you will start your booking process that consists of 4 steps:

1. Select room type, dates of stay and number of adults, juniors and children to stay in the room.

* Note that some packages allow free entry to children under 14 years (check terms and conditions), but in the rest of the rooms the policy to not generate additional fees is for children under 12 years in the same room with their parents.

** Juniors (13-17) / Children (3-12).

*** When selecting the number of rooms, take to consideration the maximum capacity of the rooms (we have capacity from 2 up to 6 adults).

2. Total Hotel Charge.

If we have rooms available or the selected package is valid for the selected dates, the page will show the total charge for lodging.

3. Book your Room.

If you are sure to make your reservation (room type, dates, # of persons and total charge) you must read, agree with and accept all of the terms and conditions contained in the Cancellation Policy to continue with Step #3 where you will enter your personal information and credit card, which is used to guarantee your reservation.

4. Request your reservation.

Once you finish entering your data, click on “Request Your Reservation” and wait a few seconds to process your order. After this process you may see on the screen the Step #4 which will show your Confirmation Code and where at the same time you will receive a copy of that confirmation by email.

* Additionally, you can use the comments field for a specific need, for example: “I require ground floor”, “accompanied by 2 children”, etc., which shall be considered by the reception area at the time of assigning your room, where for policies it is not possible to guarantee a specific room, but we’ll do our best to meet and exceed your expectations.

** Late Arrival: Your room will be guaranteed. However, if you know if advance that your arrival time will be after 8 PM, please contact our Reservations Department and advise them of your planned arrival time.