Frequently Asked Questions
We know you’ve got questions! And we hope our selection of Frequently Asked Questions answers your most important ones. Of course, you are always welcome to
Contact Us directly.
Yes, Hotel Playa Mazatlán has its own purified water system and all of our water—from your shower to the ice cubes—is perfectly safe. Elsewhere in Mazatlán, many hotels, restaurants and bars have internal water purification systems as well. When in doubt, however—ask! ("Agua purificada?") You will also find bottled water readily available
Mazatlán, Mexico lies just a few miles below the Tropic of Cancer and shares the same latitude as Honolulu, Hawaii. It is due east of the southern tip of the Baja Peninsula, about 720 miles south of the Arizona border.
Mazatlán enjoys a mild, year-round climate, with an average temperature of 80° F (26.7°C.) Check out today's Weather
A passport is by far the most convenient and widely accepted form of identification for customs officials, especially for changing money (where a photo I.D. is required.) However, your original, U.S. or Canadian birth certificate is also considered legal I.D. For further questions on proof of citizenship, please check with your travel agent or the Mexican Consulate.
Yes, Hotel Playa Mazatlán has a bilingual (English/Spanish) staff, as do most resorts and restaurants in the Golden Zone. Don’t let this stop you from practicing some Spanish—a little effort goes a long way with the locals!
For your convenience, money changing is available at the front desk of Hotel Playa Mazatlán’s main lobby. Elsewhere, casas de cambio (money changing stations) and banks will change U.S. dollars and traveler’s checks for pesos. While casa de cambio rates may run a few pennies higher than banks, they are found everywhere, open longer hours and usually have much shorter lines. Some of the larger restaurants, hotels, and shops may accept U.S. dollars.
Yes, Hotel Playa Mazatlán accepts Visa, Mastercard, and American Express. Most other large hotels, shops, and restaurants also accept credit cards. However, smaller establishments often do not. It is a good idea to carry (or have access to) either cash or traveler’s checks, as well. All banks will perform cash advances from a credit card, and many have ATM machines on site for after hours cash.
For restaurants and bars, 10-15% is standard. Be aware there is a national consumer tax of 15%, known as I.V.A., added to food and most other purchases—it is generally included in most prices. Any extra or exceptional service welcomes your gratuities.
Yes, we offer complimentary safety deposit boxes to all of our guests. They are located at the front desk inside the lobby.
Electricity in Mexico is 110 volts/ 60 cycles (same as U.S. and Canada) so your 2-pronged appliances (electric razors, hair curlers, etc.) will work just fine without a converter.
From Hotel Playa Mazatlán, you´ll find most restaurants, bars, shopping and banks only a short walk or taxi ride away. Mazatlán famous mode of transport is the Pulmonia, an open-air taxi resembling a golf car and usually playing colorful music. Just like regular taxis, they will take you anywhere within the city. For only $7.00 pesos, the city´s air conditioned buses will take you downtown (Route: Sabalo Centro) or to the mall for shopping and groceries (Route: Cerritos-Juarez). For more information, check with our Concierge
Generally speaking, Mazatlán is very safe. Hotel Playa Mazatlán´s location in the heart of the Golden Zone—a popular, tourist district—is readily patrolled by the local police force with friendly, English-speaking officers. Most restaurants, bars, shopping and banks are just a short walk or taxi ride away from the hotel. As with any vacation, do exercise your common sense and personal safety.
To find out what´s going on around town, check out the Event Calendar. To receive e-mail updates on special events and activities happening each month in Mazatlán, join Club Playa. It’s free—and you won’t miss a thing!. Also visit Cultura Mazatlan that lists all the cultural events mazatlan offers its tourists
Hotel Playa Mazatlán has an on-call, English-speaking doctor available 24 hours a day for our guests. There is also a First-Aid Station and small pharmacy located on hotel premises. Pharmacies are generally well-stocked and staffed by knowledgeable, English-speaking staff. There are two, large hospitals in Mazatlán (Clinica del Mar and Sharp Hospital), both with excellent facilities, doctors and specialists. For more information, contact the Front Desk.
